Sales Policy
This page provides information required under Japan's Act on Specified Commercial Transactions (特定商取引法).
| Company Name | Triline Software LLC (トライライン・ソフトウェア合同会社) |
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| Representative | Kazushige Hosokawa |
| Established | October 10, 2025 |
| Address | 6F Nishishinjuku Mizuma Bldg. 3-3-13 Nishishinjuku, Shinjuku-ku Tokyo 160-0023 Japan |
| Phone Number | Please contact us via email or contact form. For quality assurance and record-keeping purposes, we do not accept phone inquiries. |
| Email Address | [email protected] |
| Business Hours | Weekdays 10:00-18:00 JST (Excluding weekends, national holidays, and year-end/new year period) Email inquiries are accepted 24/7, but responses will be provided during business hours. |
| Business Type | Planning, development, and sales of digital content (software) |
| Product Type | Digital content (download sales) Indicators, tools, and other trading software for MetaTrader 5 |
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| System Requirements | Please check the system requirements listed on each product page. Support may not be available for issues arising from use in environments other than those recommended. |
| License | This product is a usage license tied to the trading account registered at the time of purchase. One license can be used on up to two devices. Please refer to the Terms of Service for details. |
| Selling Price | Prices listed on each product page (including consumption tax) Displayed prices include 10% Japanese consumption tax. |
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| Additional Fees | Internet connection fees and communication charges are borne by the customer. There are no additional fees payable to our company beyond the product price. |
| Payment Method | PayPal: Credit card, debit card, or PayPal balance You can pay by credit card even without a PayPal account. Supported cards: Visa, Mastercard, American Express, JCB, etc. Payments are securely processed through PayPal Inc.'s system. We do not directly handle your credit card information. |
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| Payment Timing | Payment is processed immediately at the time of purchase. Your order is confirmed once payment authorization is completed through PayPal. |
| Contract Establishment | The sales contract is established when you complete the purchase procedure and we confirm payment through PayPal. Contract establishment is confirmed by the sending of an order confirmation email. |
| Delivery Time | Products become available for download immediately after payment completion. Download links and license information are automatically sent to your registered email address (typically within minutes). If you do not receive the email, please check your spam folder or contact support. |
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| Delivery Method | Electronic delivery (download link sent via email) Products are provided as digital data; no physical shipping is involved. |
| Returns, Exchanges, and Cancellations | As this product is digital content, returns, exchanges, and cancellations after purchase are not accepted in accordance with Japan's Act on Specified Commercial Transactions (Article 15-3, Paragraph 1, Item 1). However, if the product has defects that do not conform to the contract (such as operational issues), we will provide corrections or replacements. We cannot accept returns or refunds for customer convenience, so please review the product details carefully before purchasing. |
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| Cooling-Off Period | This product is a digital content download sale and is exempt from cooling-off provisions under Japan's Act on Specified Commercial Transactions (Article 15-3). Due to the nature of the product, delivery is considered complete once the product becomes available for download. |
| Support & After-Sales Service | Product inquiries are handled via email. Support email: [email protected] We typically respond within 2-3 business days. We provide support for basic usage, installation methods, and license activation. We do not provide investment advice or trading method instruction. We may not be able to provide detailed support for customer-specific trading environments. |
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| Other Terms | For details on usage conditions, disclaimers, intellectual property rights, etc., please refer to the Terms of Service. |
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| Dispute Resolution | Disputes related to this transaction shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. |
| Transaction Record Retention | We properly retain transaction records in accordance with the Act on Specified Commercial Transactions. |